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Frequently Asked Questions page.
Click on the question beneath the section that best relates to the question you have. Clicking on a question will reveal its answer.
If you do not find the question you are looking for, submit your question on our Contact Us page.
We would love to hear from you.
From the home page select "Sizing & Pricing."
Click on the quantity/price box of the package that you wish to order.
Enter your front & back/inside message as well as your "Contact Information" for shipping purposes. Click Next.
Select the appropriate "Package/Price" from the drop down menu of the package you are ordering. Click "Checkout."
On the "Upload Your Picture" page, click on "Add Picture" and select the picture you wish to upload. Be sure to click the "Upload" button from the viewing area before clicking "Next."
On the "Checkout" page, once again, choose your package and quantity from the appropriate drop-down menu. Click "Checkout." This will redirect you to PayPal's payment page.
Once redirected to the "PayPal" payment page, simply login or click the "Don't have a PayPal account…" link under the login section. Follow PayPal's payment process to complete the order. When the PayPal payment has been received, you will then be redirected back to GetYouCards.com for a confirmation message on your order.
It is very unusual for an order to not be received. However, if you have not received a proof link within 7 business days, please Contact Us.
The Get You Cards service is a 4 Step process.
Our creative team will apply your picture, specifications, and personalized message to your custom designed card after your order information and payment has been received. Allow up to 1 week for the initial design process.
When the design process is complete, Get You Cards will then send a proof link to the email provided in the "Contact Information" section when the order was placed. After clicking on the link to review your proof, verify that all information, grammar, and spelling is exactly how you wish it to be displayed on the final front and back/inside sections of your card. Click the "I Love It, Get My You Cards!" only when everything looks correct and you are ready to proceed. Please note that during this step, Get You Cards will not print your order until final approval has been received from you. If any changes need to be made, this is the time to make those requests. We reserve up to one week for the approval process.
Once Get You Cards has received final approval confirmation, we will print your custom designed cards.
You are now only two weeks away from receiving your custom designed card.
Orders are typically delivered within 2 to 4 weeks from the date ordered. However, the approval stage could extend the overall time frame for your order if approval is not received.
One of our favorite things about Get You Cards is that each card is created with you in mind. This means no two cards are alike. Fonts, colors, picture position, cropping, etc. are all part of the custom designed process. However, if you have a specific request, simply mention it in the "Comments" section on the Order Page.
You can proof read the information under the "Front Message" and "Back/Inside Message" sections of the Order Page before clicking "Next." You will also receive a link to review your proof within a week of ordering. After receiving a proof link, you will be able to verify that all information, grammar, and spelling is exactly how you wish it to be displayed on the final front and back/inside sections of your card.
Yes. See "Step 2" of "What is your process?" under the "Our Process" section above.
Yes, we provide up to 3 lines on the front, and an additional 10 lines on the back/inside for your personalized message.
No. You may leave the front of your card blank if you wish. However, Line 1 is required for the back/inside of your custom designed card.
We pride ourselves in offering a custom designed service. At this time, fonts and colors are selected by our fabulous design team. However, if you have a specific request, simply mention it in the "Comments" section on the Order Page.
Below are recommendations for picture demensions based on the packages we offer. Images do not need to be sized exactly. However, images should be equal to or greater than the specifications we have listed. Please note that images under these demensions will result in a poor quality (fuzzy, pixelated, grainy, etc.) final print.
We accept (.jpg, .jpeg, .tif, .tiff, .png, .pdf, & .raw) file types only.
The maximum file size is 20 megabytes.
Upload times are almost completely determined by your internet speed. For a standard high speed internet connection, files should upload with 1-3 minutes.
You may use a scanned image as long as it falls within the proper image size for the package you are ordering. Most scanned pictures will need to be scanned at a minimum of 600dpi.
We typically use the submitted picture's original orientation. However, if you wish to use an opposite orientation, simply mention it in the "Comments" section on the Order Page. If selecting an orientation opposite of the picture's original orientation, be sure that the smallest side of the picture is equal to or greater than the largest side of the specs. (Example: A 1600 x 2600 pixel image in a portrait orientation could only fit the mini package specifications which are 1575 x 1238 pixels in wide orientation.)
Learn more about our card & envelope quality on the Get You Cards page.
We offer 5 unique packages starting at just $125 with quantity options of 25, 50, & 75. See our Sizing & Pricing page for specific details.
Yes. Additional quantities are available. Requests may be submitted at: emailus@getyoucards.com.
Yes. We do quietly offer 100 units with any of our 5 packages for an additional $20. Requests may be submitted at: emailus@getyoucards.com.
Yes. We do offer quantities over 100 units at a reasonable price. To receive a custom quote, requests my be submitted at: emailus@getyoucards.com.
We accept all major credit or debit cards (Visa, MasterCard, American Express, and Discover. We also accept PayPal payments.
Yes. After clicking the "Checkout" button, you will be redirected to a PayPal payment page. Click on the “Don’t have a PayPal account...” link under the login section on the PayPal page and follow the steps.
We use PayPal for processing of all online orders.
No. All credit card information is processed and handled through PayPal's payment service. We never receive any credit card information.
No.
Refunds are evaluated on a case by case basis. Unfortunately, in many cases, we cannot provide a full refund. Due to the unique hands on creative design aspect of Get You Cards, once an order has been placed, the process has begun. However, if the order is in Step 2 of "Our Process" (see the "Our Process" section above) and has not yet been approved, in some cases, we will refund 50% of the original order amount. Unfortunately, if you have approved the order for final print, via the approval email, a refund will not be available.
We are currently offering free shipping on all orders. Please note that orders with the same mailing address may be shipped together.
We are currently offering free shipping on all orders. Please note that orders submitted with the same mailing address may be shipped together.
We ship to all 48 continental united states. International shipping is not available at this time.
Orders are typically delivered within 2 to 4 weeks from the order date. However, the approval stage could extend the overall time frame for your order.
Yes. We provide discounts to schools, organizations, & groups when 5 or more card packages are ordered and shipped to one address. Inquiries for school or group discounts may be submitted at: emailus@getyoucards.com.